Event presentation

Mediafax and Asseco SEE is organizing the conference Mediafax Talks about the Future of Contact Center on April 25th 2013, at Athenee Palace Hilton Hotel, Le Diplomate ballroom, starting with 9.30 am.

As technology grows companies grow more dependent on contact centers to handle their customers. Companies are quickly learning that service is the key to attracting and maintaining customers, which leads to increased business and revenue.

Contact centers are now considered as profit centers, and it can spell the difference between satisfied clients and unsatisfied clients, thus increasing revenue and losing revenue. Having an excellent contact center is an important strategic asset that will not only improve a company’s image, but also improve customer relationships.

Through the contact center, companies learn about their clients, and with that knowledge learn how to serve them better, leading to an improved bottom line.

Increase revenue, maximizing your employees time, keeping your client satisfied and increasing the number of clients are crucial in a competitive business environment nowadays!

Contact center innovation will help you be ahead of competition! Come to this conference to get inspired, exchange ideas, keep your clients, increase your profit, and connect with your peers!